Return Policy
Last updated: 11/1/2025
At Masonville Orchards, we strive to provide high-quality products and customer satisfaction. Please review our return policy below for details about returns, exchanges, and our approach to resolving issues with orders.
1. No Returns or Exchanges
As a standard policy, we do not accept returns or exchanges on products. This includes, but is not limited to, any fresh produce, baked goods, or perishable items purchased through our website or in-store.
2. Issues with Your Order
We understand that sometimes issues arise, and we are committed to resolving any problems you may have with your order. If you encounter an issue with your purchase, please contact us directly at:
Email: Waltrosenberg@yahoo.com
Phone: 970-231-6399
Address: PO BOX 25, Masonville, CO 80541
Please include the following information when contacting us:
Your order number
A description of the issue
Photos of the product, if applicable (e.g., damaged or incorrect items)
3. Our Commitment to a Solution
Once we’ve received your inquiry, our customer service team will review your case and work with you to find a fair and reasonable solution. Solutions may include, but are not limited to:
A replacement product, if available
A refund or partial refund
Store credit or discount for a future purchase
We will do our best to address concerns in a timely and fair manner. Please note that resolutions will be handled on a case-by-case basis.
4. Shipping and Handling Fees
Shipping and handling fees are non-refundable unless the issue with your order was due to an error on our part (e.g., a damaged or incorrect item).
5. How to Contact Us
If you have any questions about our return policy or need assistance with an order, feel free to reach out to us. We're here to help!
Privacy Policy
Last updated: 11/11/2025
Introduction
Masonville Orchards (“we,” “us,” “our”) is committed to protecting the privacy of visitors to https://www.masonvilleorchards.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
1. Information We Collect
We may collect the following kinds of information:
Personal Information You Provide: When you contact us, sign up for newsletters, place an order, or otherwise interact with our Site, we may collect your name, email address, shipping address, phone number, and any other information you choose to provide.
Automatically Collected Information: When you browse our Site, we may collect information automatically, such as your IP address, browser type, operating system, referring URLs, and pages visited. We may also use cookies or similar tracking technologies to collect this information.
Payment Information: If you make a purchase, payment processing is handled by third-party providers. We do not store full payment card information on our servers.
2. How We Use Your Information
We use the information we collect for purposes such as:
Fulfilling orders, processing payments, and managing shipping;
Sending you order confirmations, shipping notifications, and other transactional messages;
Sending marketing or promotional communications (if you’ve opted in);
Improving and optimizing the Site (e.g., by analyzing usage patterns);
Responding to your inquiries, questions, or customer service requests;
Complying with legal obligations.
3. Sharing Your Information
We may share your information in the following cases:
With service providers (e.g., payment processors, shipping companies, email service providers) who help us operate the Site or fulfill orders;
To comply with laws, respond to legal requests, or protect our rights;
In connection with a business transaction, such as a merger or sale (if applicable).
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Recognize you when you revisit our Site;
Understand how you use our Site and improve it;
Provide and monitor the effectiveness of promotional content.
You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how the Site functions.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal data, such as:
The right to access the personal information we hold about you;
The right to correct or update your information;
The right to request deletion of your personal data;
The right to opt out of marketing communications.
To exercise any of these rights, please contact us as described below.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration. However, no online system is 100% secure — we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Masonville Orchards
PO BOX 25
Masonville, CO 80541
Walt Rosenberg
Troy Pelfresne